Sep 16, 2020

Customer Service Assistant

  • Minus 18
  • Melbourne VIC, Australia
  • $34.00 - $35.00 hourly
Job   Equality, Justice and Human Rights Multiculturalism and Diversity Public Health and Medicine Youth

Opportunity overview

Minus18 hosts an eCommerce platform to send LGBTQIA+ inclusion resources throughout Australia. 100% of net proceeds raised through the platform go towards our work supporting LGBTQIA+ young people through events, education and campaigns.

The Customer Service Assistant is a key role within this process, working with the Marketing Coordinator to follow processes in responding to eCommerce customers, and fulfilling orders that are placed in the online store.

A typical week will be spread out over 2-3 days to ensure that enquiries are responded to promptly, and orders are mailed out no less than twice per week. During peak periods (May, June, August and November) the Customer Service Assistant will be required to work an additional day, and/or support a small number of volunteers to help fulfil orders.

The Customer Service Assistant will assist with counting inventory stock levels, ensuring the office is well supplied with stationary and labels, and send thank you packs to our donors. On occasion, and once COVID-19 restrictions ease, the Customer Service Assistant will also assist at in-person events, working alongside staff and volunteers to distribute LGBTQIA+ inclusion resources to new audiences.

Key Skills and Training

Adaptive and Agile,   Creative Problem Solver,   Information Technology,   Strategy,   Team and Customer Success,   Task Oriented  

Selection Criteria


  • Lived experience or strong connection to Minus18’s strategic priority demographics: People of Colour, Aboriginal & Torres Strait Islander Communities, Culturally, Linguistically Diverse communities.
  • Strong written communication skills, and ability to engage in positive and warm customer service.
  • Ability to work within set procedures with a keen attention to detail.
  • Ability to work positively and quickly as part of a small team.
  • Lived experience or strong connection to Minus18’s youth-driven culture and mission to empower LGBTQIA+ youth

Training for this role will begin in the first two weeks of October 2020. We are looking for candidates who can start immediately. 9-15 hours per week initially. Apply before 5pm September 27th


Closing date

Sep 27, 2020