Calling all customer service legends!
Come and use your customer service superpowers for the good of the planet and help us eliminate single-use plastic from every Aussie home!
We're actively hiring for our Customer Happiness Team and are looking for a passionate, fun and empathetic people-person to join our rapidly growing team in beautiful Byron Bay.
You'll be responsible for ensuring that each customer touchpoint brings joy and helps move people along the customer journey from stranger to superfan.
Reporting to our Shiny Happy People Person (AKA Customer Service Manager) this role involves building world-classs processes, systems, knowledge base and customer-service experiences.
Benefits and perks
This role will place you at the bleeding edge of innovation in the global zero-waste movement. You'll spend your days helping solve one of the planet's most fundamental problems and getting your hands dirty doing the most important work of your career.
We're looking for a super-smart, super-creative, super-hungry, young Ideas & Strategy Gun to come and join us as our Head of Marketing.
Your job will be to develop and execute crazy-big, crazy-audacious, world-class brand and communications ideas and campaigns that will be amplified through owned, earned and paid media channels.
As Head of Marketing you'll need to be a big ideas person, first and foremost. But you'll also need to be super-strategic and inherently understand the concept of amplifying ideas through owned, earned and paid media. That means you'll know how to build strategic campaign and comms plans; thinking strategically about messaging hierarchy/phasing/priorisation, channel planning, sales funnel structure and conversion rates, audience targeting and budget allocation.
As the Ideas & Strategy Gun you'll be tasked with owning "ideas & strategy" and executing any "owned" channel executions in-house (email, socials, website), whilst...